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Page 2 of 100

The Executive Guide to Six Sigma Call Centers
by: Mr James C Abbott
publisher: Robert Houston Smith Publishers, published: 2008-09-30
ASIN: 1887355111
EAN: 9781887355117
sales rank: 1355379
price: $27.53 (new), $32.18 (used)
Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems)
by: Raik Stolletz
publisher: Springer, published: 2013-10-04
ASIN: 3540008128
EAN: 9783540008125
sales rank: 1430649
price: $67.60 (new), $66.92 (used)
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition)
by: Brad Cleveland, Julia Mayben
publisher: Call Center Press, published: 1999
ASIN: 0965909301
EAN: 9780965909303
sales rank: 172293
price: $33.90 (new), $0.25 (used)
How to Manage the IT Help Desk (Computer Weekly Professional)
by: Noel Bruton
publisher: Routledge, published: 2002-04-22
ASIN: 0750649011
EAN: 9780750649018
sales rank: 1172473
price: $23.24 (new), $2.40 (used)
Customers: Arriving With A History And Leaving With An Experience; How to Build Your Sales,Service or Help Desk Call Center To Please Customers
by: Andrew Waite
publisher: CMP Books, published: 1996-03-01
ASIN: 0936648848
EAN: 9780936648842
sales rank: 2192230
price: $96.51 (used)
Wake Up Your Call Center: How to Be a Better Call Center Agent (Customer Access Management)
by: Rosanne D'Ausilio
publisher: Purdue Univ Pr, published: 1999-04
ASIN: 1557531692
EAN: 9781557531698
sales rank: 2638048
price: $18.49 (used)
Call Center Forecasting and Scheduling : The Best of Call Center Management Review
by: Brad Cleveland, Susan Hash, Editors
publisher: Call Center Press, published: 2001-10-01
ASIN: 0965909360
EAN: 9780965909365
sales rank: 1258310
price: $77.76 (new), $14.63 (used)
Call to Treason (Tom Clancy's Op-Center, Book 11)
by: Jeff Rovin
publisher: Berkley, published: 2004-07-06
ASIN: 0425195465
EAN: 9780425195468
sales rank: 951599
price: $29.00 (new), $0.15 (used)
Bottom-Line Call Center Management (Improving Human Performance)
by: David L. Butler
publisher: Routledge, published: 2011-08-14
ASIN: 0750676841
EAN: 9780750676847
sales rank: 1699350
price: $53.52 (new), $23.85 (used)
How to Manage the IT Helpdesk: A guide for user support and call centre managers (Computer weekly professional series) by Noel Bruton (1997-09-01)
by: Noel Bruton
publisher: Butterworth-Heinemann, published: 1705
sales rank: 2072457
price: $153.96 (new), $13.97 (used)
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