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Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
by: Brad Cleveland
publisher: ICMI Press, published: 2012-05-08
ASIN: 0985461101
EAN: 9780985461102
sales rank: 50231
price: $39.95 (new), $28.39 (used)
Call Centers For Dummies
by: Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson
publisher: For Dummies, published: 2010-04-16
ASIN: 0470677430
EAN: 9780470677438
sales rank: 33070
price: $12.25 (new), $7.47 (used)
Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization
by: Randy Rubingh
publisher: CreateSpace Independent Publishing Platform, published: 2013-03-20
ASIN: 1482740109
EAN: 9781482740103
sales rank: 133997
price: $11.84 (new), $8.94 (used)
Working the Phones: Control and Resistance in Call Centers (Wildcat)
by: Jamie Woodcock
publisher: Pluto Press, published: 2016-12-15
ASIN: 0745399061
EAN: 9780745399065
sales rank: 208822
price: $13.99 (new), $13.99 (used)
The Positive Coach Approach: Call Center Coaching for High Performance
by: Sally Cordova, Judy McKee
publisher: AuthorHouse, published: 2007-02-06
ASIN: 142597838X
EAN: 9781425978389
sales rank: 645287
price: $15.65 (new), $9.45 (used)
Conversations In A Call Center
by: C M Smith
publisher: CreateSpace Independent Publishing Platform, published: 2013-02-06
ASIN: 1481975609
EAN: 9781481975605
sales rank: 1138186
price: $6.00 (new)
Call Center Operation: Design, Operation, and Maintenance
by: Duane Sharp
publisher: Digital Press, published: 2003-04-28
ASIN: 155558277X
EAN: 9781555582777
sales rank: 693312
price: $41.86 (new), $27.70 (used)
One Night at the Call Center: A Novel
by: Chetan Bhagat
publisher: Ballantine Books, published: 2007-05-01
ASIN: 0345498321
EAN: 9780345498328
sales rank: 622599
price: $4.00 (new), $0.01 (used)
Working the Night Shift: Women in India’s Call Center Industry
by: Reena Patel
publisher: Stanford University Press, published: 2010-03-25
ASIN: 0804769141
EAN: 9780804769143
sales rank: 904259
price: $16.64 (new), $16.25 (used)
The Executive Guide to Call Center Metrics
by: James C Abbott
publisher: Robert Houston Smith Publishers, published: 2004-04-15
ASIN: 1887355081
EAN: 9781887355087
sales rank: 258432
price: $19.57 (new), $0.01 (used)
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