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Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
by: Brad Cleveland
publisher: ICMI Press, published: 2012-05-08
ASIN: 0985461101
EAN: 9780985461102
sales rank: 238700
price: $39.95 (new), $23.30 (used)
Call Centers For Dummies
by: Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson
publisher: For Dummies, published: 2010-04-16
ASIN: 0470677430
EAN: 9780470677438
sales rank: 141183
price: $14.43 (new), $7.86 (used)
The Positive Coach Approach: Call Center Coaching for High Performance
by: Sally Cordova, Judy McKee
publisher: AuthorHouse, published: 2007-02-06
ASIN: 142597838X
EAN: 9781425978389
sales rank: 116915
price: $18.44 (new), $13.60 (used)
Call Center Optimization
by: Ger Koole
publisher: MG books, published: 2013-01-27
ASIN: 9082017903
EAN: 9789082017908
sales rank: 1060652
price: $46.87 (new), $64.88 (used)
Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization
by: Randy Rubingh
publisher: CreateSpace Independent Publishing Platform, published: 2013-03-20
ASIN: 1482740109
EAN: 9781482740103
sales rank: 780766
price: $14.03 (new), $7.78 (used)
Writing Centers and the New Racism: A Call for Sustainable Dialogue and Change
publisher: Utah State University Press, published: 2011-10-16
ASIN: 0874218616
EAN: 9780874218619
sales rank: 782639
price: $27.95 (new), $23.49 (used)
Call Center Leadership: Mastering the Big 5
by: Tom Calvert, Dawn Willging
publisher: Lifevest Publishing, published: 2008
ASIN: 1598795694
EAN: 9781598795691
sales rank: 1153286
price: $23.00 (used)
Call Center Leadership and Business Management Handbook and Study Guide
by: Brad Cleveland, Debbie Harne
publisher: ICMI Press (International Cust, published: 2003-02-01
ASIN: 0970950772
EAN: 9780970950772
sales rank: 1831469
price: $102.52 (new), $13.46 (used)
The Executive Guide to Six Sigma Call Centers
by: Mr James C Abbott
publisher: Robert Houston Smith Publishers, published: 2008-09-30
ASIN: 1887355111
EAN: 9781887355117
sales rank: 1170551
price: $30.27 (new), $24.99 (used)
Call Center Staffing: The Complete, Practical Guide to Workforce Management
by: Penny Reynolds
publisher: The Call Center School Press, published: 2003-08
ASIN: 0974417904
EAN: 9780974417905
sales rank: 796559
price: $67.58 (used)
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