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Number of products: 857
Page 1 of 86

Top 25 Call Center KPIs of 2010
publisher: CreateSpace Independent Publishing Platform, published: 2011-11-01
ASIN: 1466331984
EAN: 9781466331983
sales rank: 1069795
price: $39.00 (new)
Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
by: Brad Cleveland
publisher: ICMI Press, published: 2012-05-08
ASIN: 0985461101
EAN: 9780985461102
sales rank: 243904
price: $38.09 (new), $29.71 (used)
Call Centers For Dummies
by: Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson
publisher: For Dummies, published: 2010-04-16
ASIN: 0470677430
EAN: 9780470677438
sales rank: 88385
price: $14.72 (new), $9.14 (used)
Working the Night Shift: Women in India’s Call Center Industry
by: Reena Patel
publisher: Stanford University Press, published: 2010-03-25
ASIN: 0804769141
EAN: 9780804769143
sales rank: 573637
price: $14.12 (new), $8.35 (used)
Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization
by: Randy Rubingh
publisher: CreateSpace Independent Publishing Platform, published: 2013-03-20
ASIN: 1482740109
EAN: 9781482740103
sales rank: 562700
price: $14.50 (new), $10.21 (used)
Not by the Seat of My Pants!: Leadership Lessons for the Call Center Supervisor
by: Anne Nickerson
publisher: iUniverse, Inc., published: 2004-09-17
ASIN: 0595323669
EAN: 9780595323661
sales rank: 486390
price: $11.99 (new), $3.07 (used)
The Positive Coach Approach: Call Center Coaching for High Performance
by: Sally Cordova, Judy McKee
publisher: AuthorHouse, published: 2007-02-06
ASIN: 142597838X
EAN: 9781425978389
sales rank: 132514
price: $24.83 (new), $2.16 (used)
Writing Centers and the New Racism: A Call for Sustainable Dialogue and Change
publisher: Utah State University Press, published: 2011-10-16
ASIN: 0874218616
EAN: 9780874218619
sales rank: 408982
price: $30.37 (new), $58.65 (used)
Contact Us! Coursebook with Audio CD: Call Center English Skills
by: Jane Lockwood, Hayley McCarthy
publisher: Cambridge University Press, published: 2010-06-21
ASIN: 0521124735
EAN: 9780521124737
sales rank: 1618344
price: $29.01 (new), $34.60 (used)
Working the Phones: Control and Resistance in Call Centers (Wildcat)
by: Jamie Woodcock
publisher: Pluto Press, published: 2016-12-15
ASIN: 0745399061
EAN: 9780745399065
sales rank: 1133845
price: $17.08 (new), $23.16 (used)
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