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Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
by: Brad Cleveland
publisher: ICMI Press, published: 2012-05-08
ASIN: 0985461101
EAN: 9780985461102
sales rank: 78579
price: $39.95 (new), $30.99 (used)
Call Centers For Dummies
by: Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson
publisher: For Dummies, published: 2010-04-16
ASIN: 0470677430
EAN: 9780470677438
sales rank: 163704
price: $13.67 (new), $3.57 (used)
Working the Night Shift: Women in India’s Call Center Industry
by: Reena Patel
publisher: Stanford University Press, published: 2010-03-25
ASIN: 0804769141
EAN: 9780804769143
sales rank: 544429
price: $16.55 (new), $16.55 (used)
Call Center Optimization
by: Ger Koole
publisher: MG books, published: 2013-01-27
ASIN: 9082017903
EAN: 9789082017908
sales rank: 634341
price: $45.94 (new), $65.76 (used)
Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization
by: Randy Rubingh
publisher: CreateSpace Independent Publishing Platform, published: 2013-03-20
ASIN: 1482740109
EAN: 9781482740103
sales rank: 401140
price: $12.12 (new), $9.99 (used)
The Executive Guide to Call Center Metrics
by: James C Abbott
publisher: Robert Houston Smith Publishers, published: 2004-04-15
ASIN: 1887355081
EAN: 9781887355087
sales rank: 629145
price: $18.70 (new), $5.98 (used)
Writing Centers and the New Racism: A Call for Sustainable Dialogue and Change
publisher: Utah State University Press, published: 2011-10-16
ASIN: 0874218616
EAN: 9780874218619
sales rank: 675760
price: $25.29 (new), $26.94 (used)
Call Center Forecasting and Scheduling : The Best of Call Center Management Review
by: Brad Cleveland, Susan Hash, Editors
publisher: Call Center Press, published: 2001-10-01
ASIN: 0965909360
EAN: 9780965909365
sales rank: 893421
price: $77.76 (new), $32.69 (used)
The Positive Coach Approach: Call Center Coaching for High Performance
by: Sally Cordova, Judy McKee
publisher: AuthorHouse, published: 2007-02-06
ASIN: 142597838X
EAN: 9781425978389
sales rank: 279073
price: $15.67 (new), $16.52 (used)
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition)
by: Brad Cleveland, Julia Mayben
publisher: Call Center Press, published: 1999
ASIN: 0965909301
EAN: 9780965909303
sales rank: 307321
price: $25.00 (new), $0.49 (used)
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