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LiveAssistance Summary


LiveAssistance Features

Below is a quick summary of what LiveAssistance is, the features it has and what is needed to run it. If there is something you'd like to know about that isn't on our list, feel free to contact us via live chat or by email.

Summary
Contact PersonManny Kathuria(manny@liveassistance.com)
In business since1998
Current clientsUniv of Penn, LSU, University of Rochester
TrainingFree training done over the phone. It does not require on-site training as it's simple to use!
Free 30 day demo accountYes
Push web pagesYes
Support9:00-7:00 EST
Audio notification when patron logs onYes
Queue waiting if more than one patronYes
Pre-Defined QuotesYes
Personal Pre-Defined QuotesYes
Chat TransferYes
Chat box can be customizedYes, for an additional fee
Knowledge BaseYes
Long Term Archived Searchable ReportsYes
Usage StatisticsYes
Advanced Queue SystemYes
Reports/transcriptsReports yes; can be downloaded to MS Excel & or MS Access
Exit surveys for PatronsYes
After Hours E-mail MessageYes
Post Chat Librarian SurveyYes
Email SignatureYes
Compatibility & Requirements
Must patrons download plug-in to use?No
Online authenticationYour own
Platforms supportedPC, MAC, AOL
Browsers supportedAll
Server hostingHosted by LiveAssistance
Firewall issuesNone
Proxy issuesNone
Cookies must be enabledYes, only on operator and admin side