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LiveAssistance - Live Reference

LiveAssistance for Libraries & Reference Desks

Many libraries around the country are deploying a Live Reference service called "Ask a Librarian Live".

LiveAssistance is a great resource for librarians to reach out to students and patrons. With LiveAssistance, you can bring the "Reference Interview" to the web through our live chat. Imagine helping your patrons with finding just the right research they need when they need it without tying up phone resources.

Some Great Features

Push Technology
Exit Surveys
After Hours E-mail
Patriot Act Friendly
Free Training
Plus much much more...
Deploying LiveAssistance is simple! A Chat with a Librarian Live button is displayed on appropriate web pages, which offer a direct link to a librarian, or the opportunity to send an email message if the services is not staffed at that time. Patrons do not have to download any software to access the service and the librarian can deal with several chat requests at the same time.

Please look at our brochure for Libraries and Reference by clicking the link.

Library Brochure (PDF - 128K)

We offer a free 30-day demo to all libraries and other non-profit institutions. Please click on the live chat link on the left to chat with one of our operators about setting up a free demo to see how LiveAssistance can work for your library!